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LEGAL

Terms of service

Effective August 3, 2026 · Last updated August 3, 2026

These terms govern your use of the Responder Worx website and the Traumix application. By creating an account or using Traumix you agree to them. If your agency has signed a separate master agreement or BAA with us, that agreement controls where it conflicts with these terms.

1. What Traumix is — and is not

Traumix is a documentation tool. It transcribes audio you record and drafts a narrative in D-CHART-I format with a timestamped call timeline. It is not a medical device, not clinical decision support, and not a substitute for your judgment, your protocols, or your medical direction. It does not diagnose, triage, or recommend treatment.

2. Provider review is required

Every output is a draft until a credentialed provider reads it and accepts it. Transcription and language models make mistakes, including on drug names, doses, routes, and times. You are responsible for the accuracy and completeness of anything you submit into a patient care report. Accepting a draft is your attestation that you reviewed it.

3. Your obligations

  • Use Traumix only as permitted by your agency policy, your scope of practice, and applicable law — including state audio recording and consent law.
  • Keep your credentials and device PIN confidential. Do not share accounts. Report suspected compromise immediately.
  • Do not upload audio you are not authorized to record or possess.
  • Do not attempt to reverse engineer, resell, scrape, overload, or circumvent access controls in the service.
  • Maintain the device security your agency requires (screen lock, OS updates, remote wipe where applicable).

4. Accounts and access

Accounts are issued per provider. Agency administrators may create, suspend, and remove accounts and set retention and access rules. We may suspend access where we reasonably believe there is a security risk, a violation of these terms, or a legal requirement to do so.

5. Data ownership

You and your agency own your audio, transcripts, narratives, and timelines. You grant us only the license needed to host, process, and deliver the service and to support you. We own the Traumix software, models, and interfaces, and any feedback you send us may be used to improve the product.

6. Fees

Fees, term, and renewal are set in your order form or subscription. Fees are exclusive of taxes. Non-payment may result in suspension after written notice.

7. Availability

We work to keep Traumix available and will give notice of planned maintenance where practical, but the service is provided without an uptime guarantee unless your agreement includes a service level commitment. Always be able to document by your fallback method.

8. Disclaimers

Except as expressly stated, the service is provided "as is" without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that transcription or narrative output will be accurate, complete, or acceptable to any payer, reviewer, or regulator.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability arising out of the service is limited to the fees you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law, and this section does not limit our obligations under the BAA.

10. Indemnity

You will defend and indemnify us against claims arising from your use of the service in violation of these terms, your agency policy, or applicable recording, privacy, or billing law.

11. Term, termination, and export

Either party may terminate as set out in the order form or for material breach after notice and a cure period. Before termination you may export your narratives and timelines. After termination we return or destroy your data as directed in the BAA.

12. Governing law and changes

These terms are governed by the law of the state in which Responder Worx is organized, without regard to conflict of laws rules. We may update these terms and will notify agency administrators of material changes before they take effect. Questions: legal@responderworx.com.